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LloydsPharmacy operational updates during Coronavirus (COVID-19)

Toby Anderson
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A message from Toby Anderson, CEO LloydsPharmacy (McKesson UK):

As the high demand for pharmacy services continues due to the ongoing coronavirus (Covid-19) outbreak, we are reviewing and adapting our operational and health and safety policies at LloydsPharmacy on a daily basis to ensure that we are continuing to protect the healthcare teams in our stores and the customers and patients we serve.

We understand that it is a stressful and difficult time for many people across the UK, particularly those who rely on regular medication. I want to assure our customers and patients that we are working tirelessly around the clock to ensure that we’re supporting the medicines needs of our local communities and those who are most vulnerable.

The situation is ever evolving and every day we are adapting our operation to accommodate the new guidelines set out by the Government. This means we must make ongoing operational changes in order to prioritise and adapt and most importantly continue the supply of medicines safely.

Our teams pride themselves on the meaningful conversations and interactions they have with our patients and they enjoy welcoming the local community into store. However, we find ourselves in unfamiliar territory at the moment, where the focus is on social distancing and its vital role in preventing the spread of COVID-19.

This means the way we usually interact with our customers has had to temporarily change. We need to ensure people keep two metres apart and that we give our colleagues the time to dispense medicines safely and in a timely way. We are asking customers to be a little more tolerant of waiting times and, at times, this may mean waiting outside the Pharmacy at a distance of 2 metres from one another. I would like to ask our patients and customers for some understanding during this time of change. In addition, our teams may not be able to spend as much time with you whilst you are in the store as they usually would, we are sorry for that. The reasons are simple; the volumes have increased dramatically, we have some of our own workforce in isolation so a number of the healthcare team are doing the job of two people.

Volumes are not slowing down yet but when they do, this will make things easier for everyone. As soon as we see this change, we will start to move back to a normal service.

We understand that we are delivering a vital healthcare service and our team remains committed to distributing medicines to the people of the UK, so I want to assure the public that the large majority of our LloydsPharmacy stores will remain open. Some changes to our opening hours and also how we are asking customers to wait for their medicines to be dispensed have been put in place from today and these are outlined below.

Things are tough for us all at the moment, but with some understanding and adherence to the government guidance I am sure we can get back to our everyday lives swiftly.

Toby Anderson
CEO – LloydsPharmacy (McKesson UK)