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Coronavirus (COVID-19) service information

Pharmacist handing customer prescription
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Online orders

Due to COVID-19 we are currently experiencing a high demand for products, however deliveries are taking 2-3 working days

We're working hard to reduce the lead times and we will let you know if your order is delayed. Please wait to be updated by email rather than calling our customer services team as we prioritise our most vulnerable patients at this time.

We're working closely with our suppliers to keep essentials stocked up as frequently as possible. However, to help everyone have access to the essentials they need, we have limited the sale of our select range of health essentials between 1 to 4 units per item, per customer based on the product selected.

Changes to our stores

  • Social distancing

    Our priority is ensuring we can safely supply the vital medications our customers need, and social distancing is now something we need to introduce into our pharmacies to help stop the spread of COVID-19. Customers will need to stand two metres apart in-store and whilst queuing. This measure is for the safety of our colleagues. To help protect you and our colleagues we are encouraging contactless payment in-store. Please use this payment option when you can.

    To ensure that everyone in our pharmacies feel safe and protected from COVID-19, we ask that our customers and patients follow the new mandatory government advice that face coverings are compulsory in shops and supermarkets.

  • Opening hours

    The demand for pharmacy services has rapidly increased due to the on-going Coronavirus (COVID-19) outbreak. To help us manage this demand and serve our communities the medicines they need we have changed the opening hours of our stores. These changes will minimise disruption to prescription services and give our healthcare teams the time they need to serve our communities safely.

    • Stores will be now be operating their normal opening hours. Please check with your local pharmacy for updates and changes
    • Select stores will be closed on Saturday and Sunday

    To see if your local LloydsPharmacy is closing over the weekend click here.

Customer Services

We are currently receiving a high volume of calls and emails, and this is impacting wait times. We apologise for the delay and ask that you only contact us if you have an urgent and immediate need.

We ask that you are respectful of our colleagues and we thank you again for your patience.

A statement from Toby Anderson, Managing Director, McKesson UK CEO. Read Toby's statement here.

Frequently asked questions

  • Can I still request my repeat prescription from Echo by LloydsPharmacy?

    At Echo by LloydsPharmacy we’re all systems go, and working 24/7 to support all our patients, new and existing. But as you might expect, we’re exceptionally busy so please only get in touch with us if your question is urgent.

  • Will I receive updates on my order if it's delayed?

    Yes. We're working hard to deliver all orders as quickly as possible but if your order is delayed, we will let you know. All updates will be sent by email, there is no need for you to call the customer services team.

  • What do I do if an item I’ve ordered goes out of stock?

    If an item goes out of stock after you've ordered, we'll cancel the items and you won't be charged.

    Please be aware that payments reflect as a pending status, until the point that the order is dispatched. This payment will not show up as a refund on your account, rather a reversal on the pending status. Any funds taken from your account will be credited back in 3-5 working days should any funds be debited.

  • Can I book an appointment for an in-store health service?

    During the current Coronavirus (COVID-19) pandemic we are working hard to ensure that our pharmacies can continue providing the safe supply of medicines, care and advice to you. You can now schedule new service bookings in your local pharmacy. 

    Please be aware that your local pharmacy will be updated with new opening hours to ensure we can continue to supply much needed medicine.

  • Can I still be prescribed private prescriptions from LloydsPharmacy Online Doctor?

    All of our LloydsPharmacy Online Doctor services are running as usual at the moment, with the exception of the HPV Vaccination service and Weight Loss clinic, which have been temporarily suspended.

    For certain services such as Routine Contraception, we cannot take patient's blood pressure, height and weight in store. Patients will need to take these readings at home if required and requested by a clinician and hand them to the pharmacist when collecting medication.

  • How can I get my prescription if I am self-isolating?

    Currently the government are looking at how they can support pharmacies being able to get medication to those who are self-isolating. At this time, we don’t have confirmation of their plan, but we will update this page as soon as we do.

    If you can, we recommend asking a neighbour, friend, family member or carer to collect your prescription for you.

    You can also sign up to the National NHS Volunteering service. Once registered you can receive support from a member of your community, they could help by picking up your prescription or medication for you.

  • I need to talk to the Customer Services team, how long are the waiting times?

    We are currently receiving a high volume of calls and emails, and this is impacting wait times. We apologise for the delay and ask that you only contact us if you have an urgent and immediate need. Thank you for your patience.