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Coronavirus (COVID-19) service information

Pharmacist handing customer prescription
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Online orders

Our deliveries are taking 3-5 working days and Click&Collect is also available. 

Shop face masks

Changes to our stores

  • Social distancing

    Customers will need to stand two metres apart in-store and whilst queuing. To help protect you and our colleagues we are encouraging contactless payment in-store. Please use this payment option when you can.

    To ensure that everyone in our pharmacies feel safe and protected from COVID-19, we ask that our customers and patients wear face coverings.

  • Opening hours

    Stores are operating their normal opening hours. Please check with your local pharmacy for updates and changes. 

Customer Services

We are currently receiving a high volume of calls and emails, and this is impacting wait times. We apologise for the delay and ask that you only contact us if you have an urgent and immediate need.

We ask that you are respectful of our colleagues and we thank you again for your patience.

A statement from Toby Anderson, Managing Director, McKesson UK CEO. Read Toby's statement here.

Frequently asked questions

  • Can I still request my repeat prescription from Echo by LloydsPharmacy?

    Yes. At Echo by LloydsPharmacy we’re all systems go, and working 24/7 to support all our patients, new and existing. 

  • Will I receive updates on my order if it's delayed?

    Yes. We're working hard to deliver all orders as quickly as possible but if your order is delayed, we will let you know. All updates will be sent by email, there is no need for you to call the customer services team.

  • What do I do if an item I’ve ordered goes out of stock?

    If an item goes out of stock after you've ordered, we'll cancel the items and you won't be charged.

    Please be aware that payments reflect as a pending status, until the point that the order is dispatched. This payment will not show up as a refund on your account, rather a reversal on the pending status. Any funds taken from your account will be credited back in 3-5 working days should any funds be debited.

  • Can I book an appointment for an in-store health service?

    You can now schedule new service bookings in your local pharmacy. Please remember to wear a face mask when you visit us. 

  • Can I still be prescribed private prescriptions from LloydsPharmacy Online Doctor?

    All of our LloydsPharmacy Online Doctor services are running as usual at the moment, with the exception of the HPV Vaccination service and Weight Loss clinic, which have been temporarily suspended.

    For certain services such as Routine Contraception, we cannot take patient's blood pressure, height and weight in store. Patients will need to take these readings at home if required and requested by a clinician and hand them to the pharmacist when collecting medication.

  • How can I get my prescription if I am self-isolating?

    If you can, we recommend asking a neighbour, friend, family member or carer to collect your prescription for you.

    You can also sign up to the National NHS Volunteering service. Once registered you can receive support from a member of your community, they could help by picking up your prescription or medication for you.

  • I need to talk to the Customer Services team, how long are the waiting times?

    We are currently receiving a high volume of calls and emails, and this is impacting wait times. We apologise for the delay and ask that you only contact us if you have an urgent and immediate need. Thank you for your patience.