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Prescription delivery with LloydsPharmacy

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Get your NHS prescription delivered to your door for free

If you’re somebody who lives with a long-term illness or disability or you care for someone who does, it’s likely that you rely on regular prescription medication. While NHS prescriptions are usually affordable (and sometimes even free) to the people who use them most, the process of picking up a prescription, taking it into your pharmacy and paying on a regular basis can be inconvenient and time-consuming.

We can help take some of the pressure off with our repeat prescription delivery service from LloydsDirect by LloydsPharmacy. Patients using repeat prescriptions can sign up to this service and have their medication delivered to their home, work, a carer or neighbour whenever they need it.

If you’d like to learn more about how our LloydsDirect by LloydsPharmacy repeat prescription delivery service works, and how you could benefit, read on.

How our repeat prescription delivery service works

The first step to apply for the repeat prescription delivery with LloydsDirect by LloydsPharmacy is to set up an account or download the app. Here you’ll give your patient details, including the name of your GP surgery and which repeat prescriptions you are using. You’ll also provide us with your bank account details , so that we can easily take payment for your prescriptions, only if you pay for them and once they have been dispatched. You can easily set up your account online here in seconds as well as download the free mobile app.

The second step is for our team to contact your GP surgery and obtain your repeat prescription. Once we have your prescription and your patient details, we can get ready to send out your medications when you need them.

Each month, to ensure you’re still getting the medications you need, we’ll send you reminders to request your repeat prescriptions as well as notifications to take your medicine. If you no longer need one of your medicines, or if your prescription has changed, you can update your details via your LloydsDirect by LloydsPharmacy account. You can choose how to receive these reminders, whether on the app or through your online account.

The last step is free delivery on all medicines. Choose an address in the UK, whether your work, home, a carer or neighbour’s address and we will deliver your medication at no charge. Before delivery you will receive confirmation that your prescription has been processed. If you pay for your prescriptions, we will take payment from your account, when your medication is dispatched. We send medication via Royal Mail 48-hour delivery; however, we recommend that you place your repeat prescription request 5-10 days before you need your medicines to arrive.

To receive your medication, you simply need a UK address and a letterbox, you don’t need to sign for it. LloydsDirect by LloydsPharmacy use packaging that is secure and tamper proof which can fit through a standard size letterbox. In the unlikely instance that your medication does not fit, Royal Mail will let you know how you can arrange a re-delivery or collection.


Who can use the NHS repeat prescription delivery service?

This service is designed for anyone, over the age of 18, who relies on repeat prescriptions, however there are a few guidelines about eligibility to consider before you sign up.

The first is that this service relies upon the use of electronic prescriptions, which means your GP surgery must be able to provide electronic prescriptions for you to use it.

The second is that, because this service relies upon the use of electronic prescriptions, we can only provide it to people who are resident (or at least, registered to a GP) in England. Residents of Scotland, Wales, Northern Ireland, the Channel Islands, and the Isle of Man are not able to use this service, unless they are registered to a GP in England, in which case it may be possible.

How much does the delivery service cost?

The LloydsDirect by LloydsPharmacy repeat prescription delivery service is completely free. We do not charge you an administrative fee or for delivery. However, you will still have to pay for your prescription items as usual. Currently, each NHS item on a prescription is priced at £9.35. Also, our packaging is completely confidential and won’t give any indication of its contents, making the delivery process secure and subtle.

If you are regularly picking up prescriptions (i.e. collecting two or more prescription items per month) you could save money by applying for a prescription prepayment certificate (PPC).

For certain people, prescriptions in England are completely free. To find out if you may be eligible for free prescriptions, consult this guide.

If you are exempt from paying for prescriptions, or you have a PPC, you will have to supply us with evidence of this before you can benefit from our free delivery service.

Is prescription medication packaging discreet?

Yes, our packaging is completely confidential and tamper proof so it won’t give any indication of its contents, making the delivery process secure and subtle.

Can you deliver private prescriptions?

At this time, we’re no longer offering delivery for private prescriptions; however, we can dispense your private prescription items in our pharmacies. Simply find your closest pharmacy and bring your signed and valid private paper with you when you visit. Just remember that private prescriptions are charged differently to NHS prescriptions.

If you are interested in having private prescription items delivered, consider using our Online Doctor. This is designed for patients who do not already have a prescription for their medication. Visit our online clinic, select the medication you need, and one of our in-house clinicians will assess your details and if appropriate approve the prescription. The item can then be made available for collection at your nearest LloydsPharmacy or delivered for free.

Can you deliver a NHS one-off prescription?

Yes, we can deliver your NHS prescription to an address of your choice for free. All you need to do is register for an LloydsDirect by LloydsPharmacy account online or in the app, answer a few short questions about your prescription and then send your prescription to us in the post along with the LloydsDirect form. For more details and to find the address you need to send your one-off prescription to click here.

Once we have received your prescription, we’ll post it to your home, work, a neighbour or carer in the UK, saving you a trip to the pharmacy. We use the Royal Mail 48 hour or 24-hour delivery service so you can be assured that your order is safe and with our plain packaging it’s also confidential. With the LloydsDirect by LloydsPharmacy service you only pay for the prescriptions items, if you live in England these cost £9.35 each.

*Please note it can take 3-5 days for us to receive your paper prescription when sent with Royal Mail. Once we have received your prescription it can take up to four working days for us to process and dispense your medication. We must receive your paper prescription before we can dispense and deliver your medication for free via Royal Mail 48 or 24-hour service. Therefore, if you require your prescription medication urgently please contact your local LloydsPharmacy.

Who is eligible for free NHS prescriptions?

You are eligible to receive free prescriptions in England if you present the pharmacy with evidence that you are:

  • Under 16
  • Aged 16 to 18 and in full-time education
  • Aged 60 or over
  • Pregnant or have had a baby in the past year
  • Exempt because of a specific medical condition
  • Exempt because you have a physical disability and cannot go out without the help of another person
  • Currently you can only receive free prescription within your local pharmacy, including LloydsPharmacy or with your GP.

Do you deliver refrigerated medicines?

Medication that needs to be stored in the fridge can be dispensed with LloydsDirect by LloydsPharmacy. Chilled (cold-chain) medication is sent temperature-controlled and delivered within 24 hours.