What is a Discharge Medication Review?
It's a free service, funded by NHS Wales, that allows you to have a private consultation with our pharmacist about your medicines and how they have changed since you were discharged from hospital. We will make sure that you are receiving the correct medication and that you fully understand why you are taking the medication.
What happens during the Discharge Medication Review?
You will be able to speak confidentially to a pharmacist, either in store or over the phone, about your medication. If it’s easier, we can talk to your representative or carer.
Our pharmacist will chat to you or your representative to ensure that:
- You have all the medicines you need and that you have stopped taking any you no longer need
- You understand what your medicines do and how you can get the most from them
- We are able to work with your GP to make sure your new prescription is accurate
We will then arrange a follow up discussion with you to make sure your medicines are continuing to work safely. This follow up discussion can either be face to face or over the phone, with you or your representative.
Who is this service for?
This service is for anyone who lives in Wales and have been discharged from hospital in the last 28 days.
If you have been in hospital you should:
- Let your pharmacy know you are home from hospital
- If you agreed when you were in hospital then the pharmacy would have received your discharge letter electronically
- Give your pharmacy the letter you were given when you were discharged from hospital
If you are not able to get to the pharmacy yourself, a relative, friend or carer can inform the pharmacy for you or you can have a confidential phone consultation with the pharmacist.
Although this service is only available in Wales, if you live anywhere else in the UK, your LloydsPharmacy pharmacist will be more than happy to offer you any help or advice you need in relation to your medication if you have recently been admitted to hospital.
Frequently asked questions
Do I have to make an appointment?
No, you can call into your local LloydsPharmacy any time.
During the current Coronavirus (COVID-19) pandemic we are working hard to ensure that our pharmacies are able to provide services, care and advice to you as safely as possible. When you visit us for a service, things might be a little different.
We are trying to ensure we manage social distancing in stores, so we may ask you to wait just a minute or two before you enter the pharmacy. When providing services, our pharmacy team will be wearing PPE. The PPE they wear will depend on the service being carried out, but colleagues will always be wearing a face mask. If you book a service that requires the consultation room, don’t worry, it will be cleaned before and after each service appointment - you may be asked for your consent to leave the door open to aid air flow but if you need extra privacy we don’t mind shutting the door. Lastly, when attending the pharmacy, please bring a face covering with you to use during the consultation.
Does this service cost anything?
No, this service is free.
How long will the Discharge Medication Review take?
The consultations will usually take around 10-15 minutes, however your pharmacist will take as long as required to answer any questions you may have.
What other services are available?
If you live outside of Wales and want some advice about your medicines, then you can use our free Medicine Check-Up Service.