Visit your local LloydsPharmacy store for a FREE Medicines Check Up, which involves a private consultation with our pharmacist to help you understand whether you are taking your medicines properly.

Keeping you safe when you visit us

During the current coronavirus (COVID-19) pandemic we are working hard to ensure that our pharmacists can provide services, care and advice to you safely. Here are some of the things we are doing to keep you safe.

We're providing the service in line with the Government guidance on social distancing.

Our colleagues will be wearing PPE.

We will be aiming to limit the time you spend in contact with our pharmacists in our consultation room.

We will clean the consultation room before and after every appointment.

What is a Medicines Check Up?

It's a free, NHS service that allows you to have a private, face-to-face conversation with our pharmacist about your medicines. It is different to an annual review with your doctor, as it focuses on increasing your knowledge of the medicines you take, why you take them and how you can take them more easily.

This service is helpful if you are taking medication for long term conditions such as asthma, COPD (and other conditions that affect the lungs), diabetes and blood pressure. Including specific medicines such as anti-inflammatories, anticoagulants (to help thin the blood), and diuretics. Or if you have been recently discharged from hospital and had changes made to your medicines while you were in the hospital.

What happens during the Medicines Check Up?

The pharmacist will ask you a series of questions about the medicines you are taking. You will also have the opportunity to ask the pharmacist any questions that you may have. It might be worth noting down some questions before your appointment.

By the end of your Medicines Check Up you should:

  • Know more about your medicines and what they do
  • Have learnt the best way to take your medicines
  • Fully understand how your medicines are working to benefit your health

You will be asked to give your consent that any information obtained during the Medicines Check Up Service may be shared with your GP, local health board or NHS Business Service.

How can the Medicines Check Up help?

A Medicines Check Up can benefit patients who take prescribed medicines everyday if:

  • You are not sure how and when to take your medicines, i.e. before or after food, in the morning or evening
  • You are not sure what your medicines do
  • Your symptoms are not under control
  • You are experiencing side effects
  • You find it difficult to take or swallow your medicines
  • You have difficulty removing your medicines from their packaging
  • You have been on the same medicines for a long period of time

A Medicines Check Up is particularly important if:

  • You have recently been in hospital and have had your medicine changed (in the last 8 weeks)
  • You take medicines for breathing problems (such as asthma/COPD)
  • You take water tablets
  • You take medicines to thin your blood
  • You take anti-inflammatories, such as ibuprofen

Frequently asked questions

  • How long will the Medicines Check Up take?

    Your appointment will take around 20 minutes however our pharmacy team will take as long as needed to answer any questions you may have.

  • Do I have to make an appointment?

    No, you can call into your local LloydsPharmacy at any time (normal opening hours apply) or if you'd like you can book online.

  • Does this service cost anything?

    No, this particular service is free.

  • What do I do next?

    Visit your local LloydsPharmacy and ask to chat about your medicines.

IMPORTANT: It’s essential that you always take your medicine. If you’re unsure about anything, please speak to our pharmacist or a doctor for advice. Never simply stop your treatment as this could have negative effects.

NHS repeat prescriptions from Echo by LloydsPharmacy

If you are prescribed repeat medication, Echo by LloydsPharmacy can help to manage your prescriptions online by ordering them directly with your GP in England. With simple online and in-app ordering your medication will be available when you need it, benefit from free delivery and free reminders when to re-order your medication. We can deliver to a UK address of your choice – your home, work, a carer or neighbour for free.

Find out more today


*World Health Organisation, Medicines: Rational use of medicines, May 2010