• Get free, flexible delivery
• Receive reminders to reorder
• Manage your family's medicine
How our service works
Sign up for free
We work with NHS England GP surgeries. Just tell us where you’re registered.
Request your prescription
Tell us which medicines you need and we'll request a prescription from your GP.
Receive your medicine
Our pharmacists check and dispense your medicine. We then deliver your medicine to your chosen UK address, for free.
Switch to Echo prescriptions by LloydsPharmacy
Echo by LloydsPharmacy, supported by our pharmacists - We’ve brought our teams from LloydsPharmacy and Echo Pharmacy together to process your medicine by hand. So, you can be sure your repeat prescription is always expertly taken care of.
Online NHS repeat prescription service frequently asked questions
How can I register to receive my repeat prescriptions online?
Firstly, you’ll need to download the Echo app on iOS or Android, or sign-up at Echo by LloydsPharmacy. If you’re over the age of 18, it’s simple to receive your repeat prescription online through Echo by LloydsPharmacy.
During the sign-up process you’ll be able to create an account, add your GP surgery and set a delivery address. You can then add the repeat prescription medication you need so that Echo can contact your GP on your behalf to start ordering your medication. Through the Echo repeat prescription service you can continue to benefit from free reminders and delivery.
Does this prescription service cost anything?
Our Echo by LloydsPharmacy NHS online repeat prescription service is free including delivery, although you will have to pay for your NHS prescription medicines, unless you are NHS exempt. Read our guide for more information including up-to-date NHS exemptions and prescription costs.
How long does it take to receive my medication?
It’s best to place your request for your repeat prescription 5-10 days before you need your medication to arrive. But don’t worry, you can use the app to set helpful reminders. This allows time for your GP to authorise the prescription(s), our pharmacy team to dispense your medication and Royal Mail to deliver your prescription.
We will send your prescription request to your GP. Once we’ve received your prescription, it can take several working days for us to dispense and then dispatch your medication. Deliveries will then be made to your chosen address within 48 hours.
Do I need to be in for my delivery?
No, you don’t need to be in to receive your delivery. Most medication that we send should fit through a standard size letterbox.
If your medication will not fit through your letterbox, Royal Mail will let you know how you can rearrange delivery or collection.
How much does prescription delivery service cost?
NHS repeat prescription medicines are delivered to your chosen UK address free via the Royal Mail 48-hour service. We can deliver to any address in the UK – your home, work, to your carer or neighbour.
Is this service available outside England?
We use the NHS England Electronic Prescription Service to receive your prescription(s) electronically from your GP. Therefore, this service is not available in Scotland, Wales, Northern Ireland, Channel Islands or Isle of Man.
Can I use the NHS prescription delivery service if I don’t pay for prescriptions?
Yes, this service is available if you have a repeat NHS prescription, if you’re NHS exempt, or if you have to pay for your prescription items. Read our guide for more information including up-to-date NHS exemptions and prescription costs.
Can more than one family member use the same account?
Yes, Echo offers family medication management. Take away the stress of managing your family's medicine by simply adding family members of any age to your account.
What is the Electronic Prescription Service (EPS)?
The Electronic Prescription Service is an NHS service that allows your GP to electronically send your repeat prescription(s) directly to your chosen pharmacy.
EPS also allows you to nominate Echo by LloydsPharmacy as your online pharmacy so there’s no need to visit your local pharmacy or GP to collect a repeat prescription.
Where is my prescription dispensed from and who dispenses it?
If you have nominated Echo by LloydsPharmacy to dispense your one-off NHS or repeat NHS prescriptions, we are based at Unit 1 Westpoint Trading Estate, Alliance Road, Acton, W3 0RA (“Echo”). Echo by LloydsPharmacy is registered with the General Pharmaceutical Council as Metabolic Healthcare Ltd under registration number 9011008. The superintendent pharmacist is Shamir Shah.
Can I order controlled drugs or medication that needs to be stored in a fridge?
Medication that needs to be stored in the fridge can be dispensed with Echo by LloydsPharmacy. Chilled (cold-chain) medication is sent via the Royal Mail 24-hour signed-for service and each box is packed with Woolcool Insulation. Find out more about chilled medication delivery here.
Echo by LloydsPharmacy can dispense controlled drugs via paper and electronic prescriptions. If you have a paper prescription you will need to post this to Echo to be processed. It can take up to four working days for your prescription to be processed. Controlled drugs are sent via Royal Mail 48-hour signed-for service.
Check which medicines are classed as a schedule 2 or 3 controlled drug requiring safe storage.
If you need help, we’re here for you