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Delivery information

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Postage and packing costs

Postage and packing costs will be added to the cost of your order and will depend on the total cost of the items you order and, where delivery options are provided, the option you choose. The postage and packing charge you will pay will be displayed on screen before you confirm your order to us. Where multiple items are included in one order, we may dispatch the items separately, in which case, you will only be charged one postage and packing charge.

  • Standard delivery  
    • Free on orders over £25*
    • £2.99 on orders up to £25
    • Delivered in 3-5 working days
    • *All orders over £25 are free, unless a discount code is applied
  • Next day delivery 
    • Free on orders over £60
    • £5.99 on orders up to £60
    • Delivered Next Day if ordered before 6pm Monday - Friday
    • Delivered Tuesday if ordered after 6pm Friday – Sunday
    • Not available in the Channel Islands

Click & Collect

Please note that there is no express queue for Click & Collect orders, and you may need to queue to enter your chosen pharmacy. 

We politely ask you to wear a face covering when visiting one of our pharmacies and not to visit our stores if you have COVID-19 symptoms.

  • Click & Collect is free for orders over £15
  • Click& Collect is £1.50 for orders under £15
  • Delivered in one working day if ordered before 6pm Monday - Thursday
  • Delivered the following working Tuesday if ordered after 6pm Thursday - Monday

*Please note: If your chosen pharmacy is in the North West, North East, Yorkshire, the Isle of Man, Channel Islands or Scottish Highlands and Islands your order will take an additional working day to these delivery times. To find out if your pharmacy is impacted click here.

Pharmacy Medicines delivery

Pharmacy Medicines will need to be signed for by someone aged 18 or over. If there isn't anyone in who can sign for your order, you can change your delivery date or redirect it to a local parcel shop using the courier's website or app.

Unfortunately, your order can't be left in a safe place or with a neighbour. The courier will try to deliver three times before they return it to us.

    Purchasing in bulk/high unit volume

    To help everyone have access to the essentials they need, we have limited the sale of our select range of health essentials between 1 to 4 units per item, per customer based on the product selected.

    Please note that when purchasing high unit volumes of single lines (10+ units) that delivery promotions are null and void. This is as a result of high volume orders not being able to be dispatched via our normal third party fulfilment. As a result for any excessive bulk orders of single lines we will be in touch regarding your order to discuss further delivery costs that will be incurred.

    Delivery of orders

    Please note: In adverse weather conditions your order(s) may be delayed.

    Excluding customers that have selected the next day delivery option, 95% of orders are dispatched within 3 working days to the address provided by you in your order. Delivery timescales are estimates only. If you do not receive your order within 14 days of us confirming your order you must notify us and we will investigate the non-delivery provided you cooperate with the investigation.