Peace of mind at every step
From GP approval and clinical review, right through to packing and delivery, you can follow your order along its journey to your door.

What if my order contains an item that's delayed?
Pharmacy2U will:
- Let you know which item is delayed
- Give you the option to split your order
- Send your other items right away
- Keep you informed about the progress of your delayed item

What if the pharmacist has a question about my prescription?
Pharmacy2U will:
- Contact you directly if they need to check something
- Contact your GP if it's a query they can answer
- Keep you informed about your estimated dispatch date

What if I need my prescription sooner?
Pharmacy2U will:
- Make sure our service works around you
- Give you the option to collect your prescription at a local pharmacy
- Send you a code for the pharmacy you've chosen to dispense your prescription

What if I need to request my prescription earlier than usual?
Pharmacy2U will:
- Accommodate early requests to fit your schedule
- Let you choose a reason for ordering early and inform your GP
- Make sure it’s processed in plenty of time for when you need it

What if I'm not home when my delivery is due?
Pharmacy2U will:
- Give you the option to track and divert your parcel through Royal Mail
- Enable you to rearrange your delivery day if you need to
- Where possible, deliver your prescription through your letterbox

Manage your prescriptions at your fingertips
The Pharmacy2U app means that you can:
- Set up your account in minutes
- Manage the whole family's prescriptions on the go
- Get handy reminders so you never run out of your medicine
- Enjoy free delivery every time
Track your orders 24/7
