We know that managing and collecting repeat prescriptions can be time consuming.

So, if you’re over 18 and your GP surgery is in England, our online NHS repeat prescription service – Echo by LloydsPharmacy – makes it quick, easy and offers free delivery.

This service is available if you are NHS exempt, or if you have to pay for your prescription items. For up to date NHS exemptions and prescription costs click here.

Request your NHS repeat prescription service today

Easy app and online ordering

Tell us who your GP is and what medication you need

Free, flexible delivery

We can deliver to any address in the UK – your home, work, to your carer or neighbour

Reminders to re-order

Set up reminders for re-ordering your medication and when to take them using our app

Family medication management

Manage your family's medication with Echo by LloydsPharmacy, add up to six family members of any age

Echo by LloydsPharmacy, supported by our pharmacists

We’ve brought our teams from LloydsPharmacy and Echo Pharmacy together to process your medication by hand. So, you can be sure your repeat prescription is always expertly taken care of.

Our online repeat prescription service help and support

  • Has LloydsPharmacy partnered with Echo?

    Yes, LloydsPharmacy has acquired Echo, an online pharmacy that works with the NHS to supply repeat prescriptions. Echo makes managing your prescriptions simple and convenient. Just sign up via their app or website to have your prescriptions dispensed and delivered through your letterbox, for free.

    Download the app on iOS or Android, or sign-up at Echo by LloydsPharmacy.

  • Now that LloydsPharmacy have partnered with Echo, how can I register to receive my repeat prescriptions online

    If you’re over the age of 18, it’s simple to receive your repeat prescription online through Echo by LloydsPharmacy. Firstly, you’ll need to download the Echo app on iOS or Android, or sign-up at Echo by LloydsPharmacy.

    During the sign-up process you’ll be able to create an account, add your GP surgery and set a home address. You can then add the repeat prescription medication you need so that Echo can contact your GP on your behalf to start ordering your medication. Through the Echo repeat prescription service you can continue to benefit from free reminders and delivery.

  • Does this service cost anything?

    Our Echo by LloydsPharmacy NHS online repeat prescription service is free including delivery , although you will have to pay for your NHS prescription medicines, unless you are NHS exempt. For up-to-date NHS exemptions and prescription costs click here.

  • How long does it take to receive my medication?

    It’s best to place your request for your repeat prescription 5-10 days before you need your medication to arrive. But don’t worry, you can use the app to set helpful reminders. This allows time for your GP to authorise the prescription(s), our pharmacy team to dispense your medication and Royal Mail to deliver it.

    We will send your prescription request to your GP. Once we’ve received your prescription, it can take several working days for us to dispense and then dispatch your medication. Deliveries will then be made to your chosen address within 48 hours.

  • Do I need to be in for my delivery?

    No, you don’t need to be in to receive your delivery. Most medication that we send should fit through a standard size letterbox.

    If your medication will not fit through your letterbox, Royal Mail will let you know how you can rearrange delivery or collection.

  • How much does delivery cost?

    NHS repeat prescription medicines are delivered to your chosen UK address free via the Royal Mail 48-hour service.

  • Is this service available outside England?

    We use the NHS England Electronic Prescription Service to receive your prescription(s) electronically from your GP. Therefore, this service is not available in Scotland, Wales, Northern Ireland, Channel Islands or Isle of Man.

  • What is the Electronic Prescription Service (EPS)?

    The Electronic Prescription Service is an NHS service that allows your GP to electronically send your repeat prescription(s) directly to your chosen pharmacy.

    EPS also allows you to nominate Echo by LloydsPharmacy as your online pharmacy so there’s no need to visit your local pharmacy or GP to collect a repeat prescription. To find out more click here.

  • Where is my prescription dispensed from and who dispenses it?

    If you have nominated Echo by LloydsPharmacy to dispense your one-off NHS or repeat NHS prescriptions, we are based at Unit 1 Westpoint Trading Estate, Alliance Road, Acton, W3 0RA (“Echo”). Echo by LloydsPharmacy is registered with the General Pharmaceutical Council as Metabolic Healthcare Ltd under registration number 9011008. The superintendent pharmacist is Shamir Shah.

  • Can I order controlled drugs or medication that needs to be stored in a fridge?

    Medication that needs to be stored in the fridge can be dispensed with Echo by LloydsPharmacy. Chilled (cold-chain) medication is sent via the Royal Mail 24-hour signed-for service and each box is packed with Woolcool Insulation. Find out more about chilled medication delivery here.

    Echo by LloydsPharmacy can dispense controlled drugs via paper and electronic prescriptions. If you have a paper prescription you will need to post this to Echo to be processed. It can take up to four working days for your prescription to be processed. Controlled drugs are sent via Royal Mail 48-hour signed-for service.

    Click here to check which medicines are classed as a schedule 2 or 3 controlled drug requiring safe storage.

If you need help, we’re here for you

Online chat
Send us a message via our secure in-app chat through your mobile app.
Online chat is also available via the website, simply log into your account and message us via the in-app chat.

Contact us directly at help@echo.co.uk