Requesting your NHS repeat prescription with Echo by LloydsPharmacy

We know collecting prescription medication can be time consuming. That’s why, to save you a trip to the pharmacy, we offer an online NHS repeat prescription service from Echo by LloydsPharmacy, with free delivery if you're over 18 and your GP surgery is in England.

It's available whether you are NHS exempt or you have to pay NHS prescription charges. For up to date NHS exemptions and prescription costs in England click here.

Easy app and online ordering

Tell us who your GP is and what medication you need

Free, flexible delivery

We can deliver to any address in the UK – your home, work, to your carer or neighbour

Reminders to re-order

Set up reminders for re-ordering your medication and when to take them using our app

Family medication management

Manage your family's medication with Echo by LloydsPharmacy, add up to six family members of any age

How to request your online NHS repeat prescription medication with Echo by LloydsPharmacy

Sign up in seconds and tell us what medication you need

We request and receive your prescription from your GP surgery and our pharmacy team dispense your medication

Your medication is delivered for
free to your work, home, carer or neighbour

Requesting your one-off NHS prescription

If you have visited your doctor and been issued a NHS prescription, Echo by LloydsPharmacy can deliver your medication to an address of your choice for free. You’ll either need to nominate Echo by LloydsPharmacy as your online pharmacy to receive this delivery service, or you will need to post your paper prescription with a form to our Echo pharmacy team.

Delivering your prescription is safe and secure, and most prescription items can be delivered through your letterbox. For your peace of mind, we’ll send your prescription via Royal Mail 24 or 48-hour delivery in tamper-proof packaging.

Request your prescription today

Private prescription with LloydsPharmacy Online Doctor

If you need a private prescription, our UK-registered Online Doctor can provide fast treatment and advice without a face-to-face appointment. It’s a safe, convenient and a discreet way to get prescription treatment. Plus, you can choose whether to pick your medication up from one of over 1,500 LloydsPharmacy stores the next day, or have it delivered free.

Online Doctor services:

How Online Doctor works

Complete your online consultation

Clinicians assess your suitability for treatment

If clinically appropriate, receive your treatment

LloydsPharmacy Online Doctor is a safe, discreet and convenient way to obtain prescription medicines without having to see a doctor face-to-face. The efficient online service caters to a wide range of medical conditions and healthcare needs. All doctors are GMC registered and each provides exceptional care to the highest UK medical standards.

Requesting your one-off private prescriptions

If you already have a one-off private prescription from your doctor or healthcare professional (including a vet), we can dispense your medication for you. Simply bring your signed and valid paper prescription with you to your local pharmacy. Find out more about our private prescription service today.

LloydsPharmacy online prescriptions FAQs

  • Have LloydsPharmacy partnered with Echo?

    Yes, LloydsPharmacy has acquired Echo, an online pharmacy that works with the NHS to supply repeat prescriptions. Echo makes managing your prescriptions more convenient and easier. Simply sign up via their app or website to have your prescriptions dispensed and delivered to your door, for free.

    Download the app on iOS or Android, or sign-up at Echo by LloydsPharmacy.

  • Now LloydsPharmacy have partnered with Echo, how can I register to receive my repeat prescriptions online?

    It’s simple to receive your repeat prescription through Echo by LloydsPharmacy and their online repeat prescription service. Firstly you’ll need to download the Echo app on iOS or Android, or sign-up at Echo by LloydsPharmacy

    During the sign-up process you’ll be able to create an account, add your GP surgery, and set a home address. You can then add the repeat prescription medication you need so that Echo can contact your GP on your behalf to start ordering your medication. Through the Echo repeat prescription service you can continue to benefit from free reminders and delivery.

  • How much does the NHS repeat prescription service cost?

    Our NHS repeat prescription service and delivery is free, although you may have to pay for your NHS prescription medicines, unless you are NHS exempt. Find out more about NHS prescription costs in England here.

  • How much do private prescriptions cost?

    All private prescription items have a minimum order value of £7.00, so if your medication totals less than £7.00 you will still be charged this amount as a minimum.

  • Where do I send my paper NHS prescription?

    If you have a paper NHS prescription from your GP you will need to send this to our Echo by LloydsPharmacy team so that they can dispense and deliver your medication. Your paper prescription will need to be posted with an Echo form. For more details, and to download your form click here.

  • What is the difference between the Echo by LloydsPharmacy NHS repeat prescription online service and the Online Doctor service?

    LloydsPharmacy Online Doctor is suitable for those who do not already have an NHS or private prescription but may still require treatment. Simple to use, you just need to complete a free online assessment or consultation. Once completed, a clinician will assess your answers and if appropriate will issue a prescription for treatment. All clinicians are GMC/GPhC registered, and each provides exceptional care to the highest UK medical standards.

    Our repeat NHS service from Echo by LloydsPharmacy is for those who already have an ongoing prescription from their GP.

  • How long does it take for my repeat prescription to be delivered?

    Once you receive email confirmation that we have processed your prescription, your medicines will be dispatched via standard Royal Mail 48-hour delivery. Please allow between 3-5 working days for postal delays or weekend delivery.

  • Do I need to be in for my delivery?

    Not if you are using our online prescription service from Echo by LloydsPharmacy to receive repeat NHS prescriptions or one-off NHS prescriptions which have already been prescribed. Medication delivered by Echo is sent through your letterbox in tamper-free packaging. In the unlikely event that your medication doesn’t fit, Royal Mail will leave details for collection or redelivery.

    If you have been prescribed private medication by LloydsPharmacy Online Doctor and requested LloydsPharmacy to deliver your private prescription, then this delivery must be signed for by you, or a nominated representative who is 16 years old or over. If no one is available to receive your delivery, then Royal Mail will let you know how you can rearrange delivery or collection.

  • Where is my prescription dispensed from and who dispenses it?

    If you have nominated Echo by LloydsPharmacy to dispense your repeat prescriptions or one-off NHS prescriptions which have already been prescribed, we are based at Unit 1 Westpoint Trading Estate, Alliance Road, Acton, W3 0RA (“Echo”). Echo’s pharmacy is registered with the General Pharmaceutical Council as Metabolic Healthcare Ltd under registration number 9011008. The Superintendent Pharmacist is Shamir Shah.

  • Who do I contact if I have a query about my prescription or dispensed medication?

    You can send Echo by LloydsPharmacy a message via secure in-app chat. Online chat is also available via the Echo website: simply log into your account and message Echo by LloydsPharmacy using the browser chat function. You can also email Echo by LloydsPharmacy directly at

  • What if I need my medication urgently?

    If you require any medication urgently we recommend that you get your prescription dispensed at your local LloydsPharmacy. This would include medication for palliative care, acute antibiotics or any regular medication which you are due to run out of.

  • What happens if my doctor changes my prescription?

    If your prescription changes just update your medicine order on our site and our team will manage the rest for you.

  • Is my personal and prescription information secure?

    At LloydsPharmacy, we take the security of personal and prescription information seriously. In order to provide you with the services you require, we will collect information about you via our website, telephone conversations, emails and written and verbal communications. Details will be securely saved that are relevant to the service(s) in which you are interested. Find out more about our privacy policy.

    We understand that you may want to be discreet about your prescription medication. With this in mind, we can ensure that our delivery packaging, including that sent with Echo by LloydsPharmacy, won’t give any indication of its contents, making the delivery process secure and confidential.

  • Can I request pet or veterinary medication with this service?

    Yes, veterinary prescription medicines are available at your local LloydsPharmacy, simply talk to your local pharmacy team to find out more.
  • Can I request my private prescription to be dispensed on this service?

    Unfortunately, you can no longer request your private prescription to be dispensed through our online service. Instead we can dispense your medication at your local pharmacy, you’ll need to bring your signed and valid paper private prescription with you when you visit.

  • Can I order controlled drugs or medication that needs to be stored in a fridge?

    Repeat NHS prescription medication that needs to be stored in the fridge can be dispensed with Echo by LloydsPharmacy. Chilled (cold-chain) medication is sent via the Royal Mail 24 hour signed-for service. Each box is packed with Woolcool Insulation. Find out more about chilled medication delivery here.

    Echo by LloydsPharmacy can dispense controlled drugs via paper and electronic prescriptions. If you have a paper prescription you will need to post this to Echo to be processed. It can take up to four working days for your prescription to be processed. Controlled drugs are sent via Royal Mail 48 hour signed-for service.

    Click here to check which medicines are classed as a schedule 2 or 3 controlled drug requiring safe storage.

    If you have a one-off private prescription, we are no longer able to distribute cold-chain or controlled drugs through our online service. However we may be able to dispense your prescription in your local pharmacy, speak to your local pharmacy team to find out more.

Discover a safe, secure and confidential service

LloydsPharmacy has been a trusted healthcare provider for over 40 years. All our online services are performed by UK-registered pharmacists and doctors who can offer health advice 7 days a week.
We know how important data security and privacy is to you, so rest assured that we will never sell or give your data to a third party.